I had the good fortune to use the organizing services of Emily Vetrosky of Organized Interiors by Emily last week. I gave Emily my wish list, then left to run a meeting. When I got back I was happy to see the results of her efforts.
One area of concern is the drawer where I keep all my correspondence materials, collections of cards I’ve bought throughout the year and envelopes and notecards I enjoy using. But I had a nanosecond of discontent when I saw the label Emily had printed out with the word ‘stationery’ misspelled. I’ll never forget an elementary school spelling lesson that taught ‘stationery’ meaning writing supplies has the letters ‘er‘ as in paper.
Anyone who has seen my intricate artwork knows my attention to detail. It was a tiny error, but it would bug me every time I opened that drawer. I sent Emily an email thanking her for her outstanding work, then gently letting her know the correct spelling of stationery. Not an important complaint, but thought she’d like to know. She was most gracious.
I knew I’d eventually print out my own label, but it was not a high priority. So you can imagine my delight when I opened my mail the other day and found this:
Besides being an excellent organizer, I now have the experience of Emily as professional, gracious and responsive. I can’t wait to recommend her! Oh! I just did.



2 comments
Comments feed for this article
March 1, 2010 at 11:01 am
Jessica Bram
What that really emphasizes for me is how going beyond the call of duty for a client can seal their loyalty in perpetuity. Emily might have rolled her eyes at your being a stickler for correct spelling. (Thank you for that, I totally agree.) But instead she validated your high standard and followed through with a solution. I can almost see this as your 102nd lesson for lifestyle entrepreneurs!
This also reminds me that I need to call Emily. My drawers are a mess.
March 2, 2010 at 5:31 pm
janepollak
@Jessica
You’re so right! How one hears constructive feedback is all-important. Much as I tremble at others’ corrections, I truly value them in the long run. It takes courage to confront, no matter how minor. Thanks for commenting.