This new business opened up near me recently. Since it’s in the same complex as the gym where I go for yoga, I’d seen the signage going up and even peeked in to try to figure out what they were about.
Here’s an example of a logo that doesn’t communicate. My daughter saw it and wondered if it was one of those 24-hour emergency health care facilities. I asked my assistant what the signage suggested to her. She looked at it quizzically and said, “Is it some kind of a salon?”
I walk at Compo Beach regularly, especially in the summertime. Every Sunday there’s a standing meeting of Alcoholics Anonymous, the granddaddy of recovery programs. I made up that some members of that fellowship got together to sell coffee and chat about recovery issues.
We’re all wrong. Without going to their website, what’s your guess?
The point of this posting is what a missed opportunity this fledgling business has created with its vague signage. My best suggestion (if they were to ask) is to get feedback before you decide on your logo.
I experienced this in my egg decorating days. My graphic designer had come up with 4 choices for me to select from. I asked my Mastermind Group for feedback, knowing full well that I was in love with the design on the right. 
I loved that the suggestion of the egg was subliminal. I loved the elegance of the design. I loved the use of negative space in the graphic. Unfortunately, I was alone in my love of this image. Sandy said, “I hate to tell you this, Jane, but when I see this, I think it looks like a boob.”
“But it’s an egg!” I protested. I was picturing myself distributing my business cards at networking events running after prospects and yelling, “It’s an egg! It’s an egg!”
Marcie, in our group, giggled after Sandy gave her feedback. “I thought it was a pregnant belly.”
I ultimately went to my mother for her thoughts. She dismissed the idea that it looked like a boob or a pregnant belly. Her definitive appraisal moved me into further action. “It looks like a tush.”
I had the designer re-work the image and used this logo for the next several years in my business: 



7 comments
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February 8, 2011 at 9:56 am
Sharon Leichsenring
Jane, figured out how to post
I knew what it was on first glance, but was so turned off by the “wrongness”, if you will, of the graphics that I just wouldn’t be inclined to check it out further.
BTW- I agree with your mother on your original logo. I have gone that route with myself, knowing I had to be able to offer auditory support to one of my own designs. Should know better, but sometimes what’s in our own minds is just alarmingly, so real, and you think everyone else SHOULD be able to get it.
Truthfully, if you were still in the egg painting mode—I would have added some tone on tone drop outs to the egg of your painted designs, and then everyone would have got it.
February 8, 2011 at 10:21 am
janepollak
@Sharon
Thanks for taking the time to figure that out. Your comment was so astute, I wanted everyone to see it, especially how being turned off by a graphic can actually chase away your market. Such a shame. They’re doing good work, but no one will know.
February 8, 2011 at 10:51 am
Alisa Darmstadt
I almost made a BIG mistake naming my business. My initials are ADD and I thought “ADD on Designs” would be perfect for my interior decorating business. It gets ME in there (my inititals) and describes what I do (add design to people’s homes) – Voila! I showed it to teacher friend of mine and she pointed out that ADD also stands for attention defecit disorder. That name quickly went in the circular file.
February 8, 2011 at 11:22 am
Susie Haubenstock
I went to their website, and I still don’t understand what it’s about! The homepage is as unclear as the signage.
February 8, 2011 at 5:01 pm
Suzen Pettit
I give up…an apres beach coffee/red cross station for the sunburned masses?
February 8, 2011 at 5:25 pm
janepollak
@Alisa
I love this! Anyone reading it will immediately spot the acronym that you were too close to. Thanks for sharing the painful learning. We’ve all got ‘em.
@Susie
You represent the consensus of responses on this. Thanks for letting me know.
@Suzen
They’d probably do better if this was their mission
February 9, 2011 at 3:35 pm
Logo Lecture « Jane Pollak’s Blog
[...] got great comments on my last post when I asked readers to guess what the mission was of the company whose logo I featured. For one [...]