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I had to bring my car in for its 5000 mile service check-up this morning. Although blogging was on my schedule today, I never expected to find inspiration at my car dealership. But there it was. Right on the keyboard of my service guy. His script!
I remember the first time I heard someone mention creating a script for a phone call. I thought it was cheating. Since then, I’ve come to realize, it’s good business. Think about what you want to say ahead of time. Type up a script and rehearse it over and over until it feels natural to speak the words. Then have it right near the phone so that you can refer to it each time you make or receive a call.
If it’s good enough for Toyota, it’s good enough for me.

During the final session of my winter Mastermind Group, I had participants close their eyes as I read three visualizations. We then debriefed each woman’s to establish a Life Purpose statement. Here’s what happened with Harriette Trevino, co-owner of Bull’s Head Printers in Monroe, CT.
At the start of our last meeting together, Harriette–high on the success of an event she’d hosted the night before–announced to everyone that she was “fully activated.” Like every other member of the Mastermind Group, Harriette had experienced the profound change that occurs when a group of like-minded individuals work together towards committed goals. For Harriette, it was a deep shift in her perspective on the job ahead. She was willing to do whatever it takes to be successful–meeting prospects in her new location, listening to and serving their needs with enthusiasm.
When it was Harriette’s turn to share the thoughts and images she envisioned, the Life Purpose statement that emerged was this: “I am the gentle breeze that lifts and inspires.”
The next day I received an email message from Harriette oozing with joy. After sleeping on her Life Purpose statement for one night, she got a note from a colleague thanking her for the event she’d hosted:
On a side note, your follow-up email below is no less masterfully written than was your MCing last night’s event. Not only were your remarks upbeat and the intros smooth as silk, but you lifted up everyone else who spoke as well. So big kudos to you for a super well done job.
Nice when you get an affirmation like that so quickly.
I hate negativity.
I attended a lunch meeting last week with people I’d never met before. There was an informational component to the event, then Q+A and discussion among the participants. In my mind, it quickly devolved into an ain’t-it-awful session on the woes of the today’s society. I won’t participate in that conversation, expressed my thoughts as a contrarian, but didn’t get any traction or support.
I won’t be returning to that group.
Last night I had some of my neighbors over for dinner. I noticed a similar direction beginning to happen during the hors d’oeuvres part of the evening–negativity predominating the conversation. I’m okay, for a little while, talking about the disaster in Japan and the tragic bus accident on the New England thruway. But when that pessimism permeates the room and becomes powerlessness over circumstances, I need to speak up.
Something goes on in the pit of my stomach which I used to ignore. At one time in my life, I thrived on the drama of those feelings. I now recognize them (almost) immediately and decide if an action is warranted. I take the responsibility for turning the tide or making a hasty exit. Being in that unconstructive place no longer works for me.
Because it was my home and I was the hostess, I made the decision to make a request. “For the next few hours, how about if we focus only on what’s positive and happy going on in our lives and around us?” I didn’t have to ask twice. It was a wonderful evening that left me filled not only with good food, but also good feelings.
I challenge you (and myself) to take responsibility for the conversation you’re in.
Leigh Scott attended my Create Your Own Future retreat three year ago this month. During that event, we had a Come As You’ll Be activity projecting forward five years from the present. That night Leigh presented herself as the successful author of a book on parenting. She’s right on schedule.
This morning Leigh showed me a copy of her proposal–the document an author prepares for a literary agent who then sells it to a publisher. I got goosebumps when I saw what Leigh had put together. It was a spiral bound book with dividers for each of the areas required in a proposal including:
- About the book
- About the author
- Marketing
- Table of Contents
- Sample Chapter
- The Competition
And more. It took Leigh nearly a year of dedicated work to prepare this draft. She made the book her priority during this time. She made other changes as well. Knowing how much time she wanted to devote to writing, Leigh looked at her whole life and chose to make changes. She downsized her living situation to reduce her cost of living, which in turn reduced how much money she needed to earn.
These were all well-considered decisions with the vision of the book serving as the achievement that would make this worthwhile. She knew that in order to accomplish this life goal, certain activities would fall by the wayside. Making writing her priority, Leigh intentionally went without watching TV for a year. She chose to make time only for what was most important–earning enough to live while writing this book. Leigh was sure to include and pay for an accountability structure to keep her on track with her writing during the process.
In describing her feeling of satisfaction and delayed gratification, Leigh told an analogous story, perfectly related to her subject matter: parenting. A young boy had poured water on his father’s laptop computer. The father, modeling the behavior of a loving authority, explained to the child that his toy tractor was going to be taken away until the little boy carried out enough chores (suited to his level of ability–like licking envelopes and putting away toys) to make up for his dad’s loss. After four months of enforcing this ‘punishment’ the debt was repaid. The father took out the toy tractor which the little boy thought was brand new. “This is even better than the one I used to have!” he proclaimed. “It goes faster and I like it better.”
When you process something step-by-step (no shortcuts), suffer the slings and arrows of the journey, the ultimate reward is sweeter. Even if you weren’t in Westport, CT this morning, you may have felt the joy radiating out from Leigh’s pleasure in accomplishment.
Watch for Leigh’s book Becoming a Loving Authority: How to Get Out of Your Own Way as a Parent. I’ll see you at the book party!
Many clients approach me with the decision to write a book. Kristin is the only one in my memory who got the job done within the exact targeted time she had scheduled–copy in hand! This is a remarkable, and I have to add fearless, achievement. There are so many obstacles along the way. I watched Kristin skip, hop and pole vault over each one.
Here it is in Kristin’s words:
…appreciating people on a daily basis. I signed up with SendOutCards a few months ago. I recently heard one of the industry leaders speak and since then have been sending out two cards a day to people I want to acknowledge. Sometimes it’s a birthday card, a thank you for coming to my networking event (left), or simply I’m-thinking-of-you. I LOVE the reactions I’m getting and the fun I’m having getting creative with the SOC inventory and my digital images.
I want to share some of them with you.
I sent this one to my dear friend and wardrobe consultant Scarlett after she wrote an excellent blog post on thinning hair–
And this one to my good friend Meredith who brought her documentary NAKED for a screening in my media room, where she provided wine, snacks and popcorn for the attendees–
And this one I created for a colleague who, after hearing my daughter Lindsey’s audio foreword to my book, sent me a photo of her daughter and said she hoped that one day that little girl would grow up and provide the foreword for her mom’s book–
Well, you get the picture. While I’m busily creating these fun ideas for the people I appreciate, I’m also helping to spread joy–a commodity in short supply these days.
I really do appreciate and care about so many people. I know how important it is to let them know, so am grateful for the SendOutCards ease of use and convenience. (Let me know if you’d enjoy hearing more about this cool service. I’d love to share it with you.)











