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Although I had never heard of Kevin Hart before last week, I was riveted by his podcast interview with Marc Maron which I had recently downloaded. My daughter Laura has been listening to Maron’s podcasts for a couple of years and had raved about the depth of those conversations with comedians.
Besides laughing out loud and learning who Kevin Hart is, two things stood out for me during their hour-long session. Kevin hit the big time in his early 20′s, only to be hurtled back to earth in a devastating way after his youthful success. His story of re-creation is as formidable as it was tactical.
He didn’t give up.
He went back to performing in small houses (after filling a stadium at one point in his early career). After each performance, he and an assistant gathered the names and email addresses of every member of the audience. They manually entered those names into a database noting the venue at which he had performed. They diligently tracked every performance that way, and when Kevin would return to a Cleveland or a Hoboken, they would use email and later social media to contact EACH of those attendees to let them personally know that Kevin would be appearing again and invite them to the show.
How would YOU feel if you got that kind of attention from a performer who you enjoyed seeing?
As he built up his store of email addresses, he created an enormous constituency who then became devoted followers when he transitioned to twitter, MySpace and Facebook to announce his performances. He relies on social media now and the viral effect to sell out his shows, which he does regularly.
Once again, I see evidence that there is no silver bullet and no shortcut to success. Kevin Hart not only makes me laugh, his dedication to his business makes me smile too.
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I received a straightforward email recently from a long-time subscriber who clearly stated that she ‘cannot stand’ my recent email marketing campaigns; that she will stay on my list only if I go back to my old way of coaching. I politely invited her to select which mailings she might like to continue receiving, for example just my e-newsletters and not my joint venture offers or announcements of my speaking engagements.
Interestingly, I’ve recently observed a sharp upswing in calls from the opposite camp requesting my services mainly because they admire what I’m doing online.
Anyone with an email address understands that business owners are using this form of communication frequently and strategically. I personally unsubscribed from over 200 lists at the end of last year. But I deliberately remained subscribed to some competitors whose multiple blasts may feel at times intrusive, but are also highly instructive. Hitting the delete key is worth the price of seeing what the competition is up to, where they’re showing up, what they’re offering and how they’re offering it. It’s a bit of a free education from the sidelines. I’m taking full advantage.
What bothered me about the email I had received was the intention it conveyed: Don’t grow, Jane. Don’t change. I liked you the way you were. Please stay that way and I will continue to be a fan.
This subscriber might have put it this way instead: “I’m really inundated with emails these days, and I’ve noticed an increase in your distribution. Is there any way I might stay in touch and not have quite the deluge?” I understand that some folks may not like the changes that I’ve made in order to grow my company. That’s okay. I’ve known for a long time that I can’t please everyone. I am willing and eager to meet your needs, but be aware of your own motivation and impact as you navigate these murky cyber-waters.
Personally, I know that what I say to others is a 100% reflection of where I am in my life at that time. It is my projection onto them of what I want or don’t want, and I’ve learned to take ownership of that.
Yesterday I attended a meeting where all participants had 3 minutes of air time to voice their issues. When it was apparent that there would be extra time, members were invited to share again for 2 minutes if they would like to contribute a second time. Three or four people raised their hands, and I noticed a growing resentment building inside of me. “Look at them! They think they deserve to be heard again. How presumptuous!” What was really going on inside of me was the deep desire (and fear) to get my hand up so that I could be heard again.
My attitude was about me, not them. As soon as I raised my hand and spoke, my pent-up emotions went away. I no longer had any judgment of others because I was tending to my own needs and taking responsibility for them.
I’m curious if you notice your own behavior around criticizing others. You’ve heard the biblical saying, “Before you take the speck out of your brother’s eye, remove the log from yours first.” Anyone want to share for three minutes here?
Christina Frei and Me
I’ve just returned to my office after a networking coffee date with Christina Frei, and rather than being exhausted on a Friday afternoon following a busy week, I’m exhilarated.
I’m still marveling at how this whole afternoon materialized. I’d received an email from Christina a week or so ago with a perfectly articulated invitation to join her for coffee at 3:30pm on Friday at Coco Michelle–a coffee and chocolate boutique opposite the Westport train station.
I often advise my clients, and particularly my webinar participants, to reach out to their sphere of influence and meet regularly with people in that community for marketing their new ideas. Today, I was on the receiving end of exactly that kind of an invitation.
Christina and I go back a few years, having been matched up by a mutual friend who thought our interests aligned, which they did. Anyway, I wasn’t sure what Christina had in mind today, but her invitation for a coffee treat was irresistible.
When we met, and after we had ordered delicious coffee beverages, Christina asked if she might tell me about what she’s been up to since we’d last seen each other. I couldn’t wait to hear. She then began to tell me in a most entertaining and informative way about the book she’s written and how this will impact her career, not to mention education in this country.
I was breathless after hearing her story. She announced how ‘on fire’ she is because what she’s doing is a manifestation of what most inspires her–teaching young kids (middle school aged specifically) about our Founding Fathers–not your typical woman business owner’s profile. Her enthusiasm ignited mine, and we began brainstorming and sharing resources and next connections.
This is a powerful example of how to let people know about what you’re up to. Christina took a chance in reaching out and extending herself to me. She sent an attractive offer with a clear plan. She had an agenda which she stuck to. I was honored by the preparation she’d done and was excited to be in her presence.
She is speaking her idea and getting feedback. I’m one of many to whom she’ll repeat this exercise. She is a living example of how to do this right. The key ingredient is was something she expressed during our conversation–that she knows how on track she is because she is fueled by her own excitement.
Christina Frei is a role model of someone who has found her passion, is discovering how to make it marketable and is getting out into the world with her message. I know she’s going to find great success, and I couldn’t be happier to be a witness to her process.
Christina’s target market is middle schools in the US. If you know anyone who is as passionate as she is about educating this segment of our population, particularly around American history, please be in touch with me or Christina.
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I’m truly looking forward to my JV (Joint Venture) call tomorrow evening with Gail Doby. I was referred to Gail by Victoria Lyon who I met at a SHE-E-O luncheon created by Carolina Fernandez, who I met as a referral through Gene D’Agostino many years ago. Have I hit six degrees of separation yet? This name by name analysis is to demonstrate what it takes to become successful. One of my mantras is: Follow All Leads.
Each of the relationships along the way has been gratifying and productive, and now I’m here, sponsoring a call by Gail this Tuesday at 5:30pm EDT.
Gail is a business role model for me for where I’d like to be in a year or two. While I’ve created, offered and completed my first webinar series, Gail already has multiple webinars in her inventory. She also has recorded interviews with industry experts to add to her clients’ knowledge base . Her mailing list is at least quadruple mine. She has a partner who understands the technical back end of her business. This serves as a complement to Gail who excels at the creative and front end for the team. I admire what she’s accomplished and believe that she is ahead of me on the path I’m pursuing.
Her talk tomorrow night is about setting fees and avoiding the disasters that can come up for business owners who aren’t comfortable in this arena. Who doesn’t need that? Gail has been in the interior design industry for years and has created strategies and content that address this issue, along with multiple other issues, that soul proprietors like you and me face daily.
From my conversations with Gail to date, I see that we approach business from different perspectives. I’m particularly excited to hear hers on this subject. I hope you’ll join me. There’s still room. (Click here to register.)
Marketing Attention-Getter from Bloomingdale's
I ordered a coat from Bloomingdale’s last week to take advantage of their huge winter reductions (thank you, Scarlett DeBease!). When I opened the package I was delightedly surprised to see the enclosed card tucked inside my well-wrapped garment.
Of course I had to think, “How did they know?” Followed by, “They must say that to all their shoppers!” And then considered how well-crafted the message was, because it was indeed true.
Notice how much of my attention Bloomingdale’s received (and is now the beneficiary of with this posting) by coming up with this flattering, well thought out campaign.
Below you can read what was printed on the reverse side. How likely do you think they are to receive an increased response rate to their survey? What are you taking away from this? How to capture your customer’s attention is a tried, true and evergreen–flattery. Have you tried it lately?
Reverse side
Old Ongapotchket Site
After many months and many meetings and many decisions, the new janepollak.com is alive and well and hopefully worth your valuable time and attention. It feels as though my last website went up only weeks ago, but it’s been six years. It was time for something new, fresh and more adaptable to today’s social media opportunities.
My mother used a lot of Yiddish words when we were growing up. The one that popped into my mind every time I pulled up my old site was ongepotchket (uhng-guh-potch-kit), which can mean too fancy or ornate, fussy, overdressed, overdone. What I had it mean in my head was “too much going on.” After four years of plain and simple, I had my assistant add the logos from the media outlets that had once featured me. Then, when the revised edition of Soul Proprietor came out in May 2010, we threw the new cover up there with links to amazon.com.
The site got cluttered and messy looking–ongepotchket–so every time I clicked on my home page I had to squint so as not to notice the clutter.
And then, you just know, it’s time to re-group and re-launch. I hired a wonderful marketing/branding company to work with me, and I’m thrilled with my new look. It’s congruent with the cover of my book. There’s no more ‘egg’ symbolism. And we’ve added a lot of video and social media connections to stay abreast of the times.
I hope you’ll spend some time checking it out, send your friends, sign up for a free webinar and/or hang out with my remarkable clients sharing their experiences on the youtube clips.
Welcome to my new site!
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Debbie Crichton's Aha Moment at Remarkable Women's Network - Photo by Suzanne Sheridan
One of the enticements I offered attendees of the Remarkable Women’s Network event I hosted last week was publicity. I said that I would blog about one participant’s new idea for her business in 2012.
Debbie Crichton's Art Bags Designs
It wasn’t an easy choice, but Debbie Crichton, founder of Art Bags, had an ‘aha’ experience that took the prize. She plans to incorporate video how-to’s in her business model this year.
Ridgefield Guild of Artists Summer Camp Participant
In addition to creating marvelous, collectible pocketbooks, Debbie has been active in her community as well by offering Project Runway-style activities for girls attending the Ridgefield (CT) Guild of Artists summer camp . She has taught them how to paint shoes, stencil t-shirts and craft other stylish accessories. Not only is Debbie having a blast learning and teaching these skills, but she also sees it as a means for building girls’ self-esteem in the process.
Debbie has the confidence to tackle any craft and make it fun and accessible, but wasn’t clear how to make that side of her talent marketable. During one of the mini-mastermind sessions, Pat McGrath–another attendee– made a suggestion that hit Debbie like a lightning bolt, in a good way. “Why don’t you make videos?”
That started the wheels turning for Debbie who sees infinite possibilities using that medium to reach a wider market for her talent. She envisions putting together kits based on the craft projects she teaches via youtube or other online video channels.
I love watching the exchange of information at these events. I watch the women meeting each other at the beginning of the night with smiles and handshakes. By the time the evening is over, bonds have been forged, no one wants to leave, and warm hugs are exchanged along with business cards and promises to get together again.
I love what I do!
At last night’s mastermind group, during the first round of sharing successes, photographer Katie Settel took her turn with pride and delight. Her goal had been to photograph Beyonce’s new baby. We all supported the dream she had laid out in session 1 (this was our 5th) and have witnessed her transformation as Katie developed her marketing materials in that pursuit.
At our third session, Katie arrived with an elegantly designed package of her photographs, which demonstrate her talent, plus her freshly written cover letter…and a huge smile. She had put together an exquisite pitch package which she sent to Beyonce’s agent in NYC. Even getting that far was a win. Katie also designed the concept of a photo shoot with purpose (i.e. not winning a million dollar contract from People, say) which she proposed as a differentiator from all the other photographers in pursuit of that opportunity.
The baby has been born. I haven’t found any photos on the internet yet (correct me if I’m wrong), but as Katie put it last night when giving her report, “I didn’t get the shot, but I gave it a shot.”
While not everyone would claim not getting the sought after opportunity as a success, I surely do. How many people scheme and dream and don’t even take the first step in the direction of their own success? Katie moved several paces in that direction by not only following through on her own vision, but also by ratcheting up her skills, materials and courage level by giving it a go.
Success is the journey toward a worthy goal, so chalk up miles of advancement for Katie’s career.
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My marketing director took me out to lunch yesterday for a planning session.
How cool does that sound?
I’ve been working with this woman-owned company for over a year now. They specialize in helping other women-owned businesses get the word out about their enterprise via social media, events, web development and other campaigns. I attribute her expertise with my growing revenues.
This was our second annual working lunch meeting, her treat. After a delicious soup and salad at Bloodroot (I got to pick the venue), she handed me an agenda with 10 items which she then reviewed point by point.
Each agenda item was something that we had talked about during the course of the year. I was amazed that she had captured them all and was helping me to re-visit them individually. Whenever I hear a great idea, I shoot it off to her via email. Taking them one by one a few weeks or months after the original inspiration affords me the opportunity to reconsider them in the stark light of day versus the excitement of the moment.
During our one hour meeting we covered everything we’ll be sure to do in 2012: promote my webinars, Remarkable Women’s Network events, launch my new website, build my lists, send direct mail campaigns and sponsor another client appreciation event–a highlight of 2011.
Would I have done these things on my own? Not likely.
The benefit to having a paid professional is participating in a best practice experience like this. Every business owner would benefit from an annual review, but how many actually take the time to sit down and make a plan?
I’m grateful to my marketing company for modeling this practice and helping me grow my business by partnering with her.
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I’ve been a fan of Susan Keane Baker since we first met at an NSA-NY Chapter meeting in NYC at least 15 years ago. Class acts have a way of being class acts from the get-go. Susan’s brand experience is excellence, depth and connection and she’s delivered that consistently in our friendship and professional relationship since day one.
It was from Susan that I learned how important the personal touch is. She’s been sending out a print newsletter for over a decade. She mails several thousand at a time and hand writes a message to each recipient. Who does that anymore?!
Every newsletter I receive from Susan is packed with valuable content on her subject: improving the patient/health care practitioner relationship. Of course, substitute the word “client” for patient and “service provider” for health care practitioner and her advice resonates loud and clear.
Each time I open one of Susan’s mailings, and they come quarterly, I think to myself, will there be a message in this one? Is it really possible for her to do this repeatedly?
I was not surprised then, but ever delighted, when I opened up her most recently mailed newsletter and found not “Happy Fall!” or “Hope to see you soon!” but a truly personal, hand-written note acknowledging my new webinar launch. That’s the Susan experience.
What’s your brand experience, and when was the last time your client/patient/customer had a taste of it?
